Answering FAQs About Diamond Certification

Some consumers may not understand what it means when a cleaning business, dealership, or contractor has received Diamond Certification. Knowing the meaning of this certification, however, is very important to finding a business that can and does meet exceptional customer satisfaction. For example, when a cleaning business in San Francisco is Diamond Certified, customers know this business offers exemplary cleaning services, qualifications, and other important factors every business should offer. Here are a few of the frequently asked questions customers might have about Diamond Certification:

How can a company earn Diamond Certification?

Any company—whether it be a cleaning business, dentist, or contractor—must meet the highest requirements of Diamond’s customer satisfaction rating process. In addition to customer satisfaction, companies must also have all of the required insurances, certifications, licenses, and other qualifying factors that make a business respectable. Customer specialists will contact a company’s reviewing customers, at random, to ask a few simple questions about their experience. By personally calling customers, Diamond can assure that reviews are honest and made by real people.

Why are Diamond reviews more accurate than review sites?

As stated previously, Diamond employees make it a point to contact customers by phone to personally inquire about a received service. For example, a randomly-picked, reviewing customer may be called to ask about his or her recent cleaning service. This customer would be asked a short series of questions about the cleaning business, and those answers would be recorded and verified by the employees of Diamond. Customers who are searching for a specific business or industry can feel confident in the reviews set forth by Diamond.

Why aren’t more companies given Diamond status?

Diamond Certification is difficult to achieve because Diamond sets strict certification requirements. Unfortunately, many companies do not meet these requirements. Diamond also strives to maintain a limited number of companies within each industry to ensure each company is properly monitored for customer satisfaction. If possible, find a cleaning business, contractor, or other business that has received Diamond Certification. These companies have been given one of the highest honors and recognition of exceptional customer satisfaction by receiving Diamond Certification. If you have any questions or would like to inquire about cleaning services from No More Dirt, fill out our contact form today!